- What are the key features of your cloud phone system?
- What is the pricing model for your cloud phone system?
- How many users can your cloud phone system support?
- Can your cloud phone system integrate with our existing software and applications?
- What are the security measures in place to protect our data and communications?
- How does your cloud phone system handle call quality and reliability?
- Do you offer 24/7 customer support?
- What training and support do you provide to help us get set up and running?
- How scalable is your cloud phone system, and can it grow with our business?
- Can we customize our cloud phone system to meet our specific business needs?
- How does your cloud phone system handle call routing and forwarding?
- Are there any additional fees for features or services not included in the base package?
- Can we keep our existing phone numbers when switching to your cloud phone system?
- What level of control do we have over our cloud phone system and user settings?
- What are the uptime and service level guarantees for your cloud phone system?
- Who will install our physical IP Phones?
- Do you send a technician out to our location if your IP phones do not work?
- How much do you charge to send a technician out to our location?
- How do you test that our phones have been set up correctly?
- Do you test our phone system to make sure we can dial 911 in case of an emergency?
- Are we assigned a main point of contact for our account?
- How long will it take to get my phone system up and running?
- Do you offer Call Tracking?
- Do you provide vanity numbers?
- Do you have a mobile app?
- Can we manage our phone system from a web management tool?
- Do we need to sign a contract?
- Does your phone system provide a call center feature?
- Do you provide Hardware, Installation, and Maintenance?
- Do you deliver US-based support?
These are some popular questions to ask when shopping for a cloud phone service provider.
