From business phones to full contact center management, CIS has you covered.
Whether you need a modern phone system for your growing team or full contact center management, our plans are built to scale with your business.
CoreReliable phones that just work — no missed calls, no headaches.
$37/mo per user
- Unlimited Number of Users
- Cloud Business Phone System (UCaaS)
- Unlimited Calling in the US & Canada
- Mobile + Desktop Apps
- Team Messaging + Video Meetings
- Auto Attendant (IVR)
- Voicemail to Email
- Hardware Support (phones & conference devices)
- Call Recording add on
Call Center EssentialsPerfect for dispatch and customer service teams that handle high call volume.
$85/mo per user
- Everything in the Core Plan
- Call Queueing & Skills-Based Routing
- Real-Time Supervisor Dashboard
- Call Recording + Analytics
- Whisper/Barge/Monitor
- CRM & Helpdesk Integrations
- SMS + Omnichannel Options
- Multi-location
- Queue Callback
- Music-on-hold
- 300+ integrations with CRM and other Business applications are an add-on
Full-Service SupportYour phones, your CRM, fully managed — we handle it all for you.
$750/mo per account
- Core or Contact Center + DLC registration (up to 10 lines)
- Dedicated ServiceTitan integration & call log monitoring, hands-on support
- Troubleshooting directly with ServiceTitan so you don’t have to
- Full Managed UCaaS / CCaaS Operations (we run the platform, reporting, and optimization for you)
- Optional vanity number assistance — we help you get an easy-to-remember number for your brand
Core Plan
Reliable Phones That Just Work — No Missed Calls, No Headaches
The Core Plan is built for small trade shops that need a dependable phone system without the tech stress. Whether you’re an HVAC company taking service calls, a plumbing team managing estimates, or an electrical crew scheduling installs — this plan keeps your team connected and your customers happy.
Who This Plan Is For
- Trade businesses that want a simple, reliable phone system
- Owners tired of dropped calls or poor support from their current provider
- Teams that need calling, texting, and voicemail in one place
- Businesses that want a done-for-you setup, not DIY software
What’s Included
- Business calling with mobile & desktop apps
- Voicemail, call recording, and call transfer features
- Custom call routing & greetings
- IP phone and conference phone support
- US-based setup and ongoing support
Simple, reliable, and affordable — the perfect fit for trades that just want their phones to work.
🚀 Start with the Core Plan and keep your business connected.
Call Center Essentials Plan
Built for Busy Trade Offices That Can’t Afford to Miss a Call
The Call Center Essentials Plan is designed for trade companies with growing call volume — where every call matters. Whether you’re running a dispatch office, booking jobs, or managing multiple crews, this plan ensures calls are answered, tracked, and routed to the right person every time.
Who This Plan Is For
- HVAC, plumbing, electrical, and construction companies with busy offices
- Dispatch teams that juggle multiple calls or seasonal spikes
- Businesses using ServiceTitan that want accurate call tracking and reporting
- Owners who want hands-on setup and local support
What’s Included
- Everything in the Core Plan
- Smart call routing, IVR menus, and call queues
- Flat rate for all users — agents, supervisors, and managers
- Live call monitoring and call analytics
- Custom setup for your office workflow and CRM integration
Keep your team organized, responsive, and always ready to deliver top-notch service.
🚀 Upgrade to Call Center Essentials and never miss another opportunity.
Full-Service Support Plan
We Handle Everything — From Setup to ServiceTitan Integration
The Full-Service Support Plan is your all-in-one, managed communication solution. We take care of your phones, integrations, and ongoing performance — so you don’t have to lift a finger.
Who This Plan Is For
- Trade companies that want a fully managed system — no IT hassle
- ServiceTitan users who want seamless call tracking and accurate reporting
- Owners who value proactive monitoring and hands-on service
- Businesses that want a true “done-for-you” communications partner
What’s Included
- Core or Contact Center setup and management
- 10DLC registration for up to 10 lines
- ServiceTitan integration and call log monitoring
- Troubleshooting directly with ServiceTitan
- Full UCaaS / CCaaS platform management and optimization
- Optional vanity number assistance — we’ll help you secure an easy-to-remember local or toll-free number for your brand
With CIS managing your communications, you’ll never have to worry about missed calls, broken integrations, or CRM errors again.
Among the more popular CRM integrations are Salesforce, Zoho, Hubspot, and Microsoft Teams. In addition, there are many vertical-specific application integrations for industries like care dealerships, legal, accounting, healthcare, and many others.
Retain Your Current Hardware and Transition from Traditional Landlines to a Flexible and Cost-Effective Cloud-Based Business Phone Solution.
Cloud-based communications with AI, Call Center Features, and CRM Integrations.
The Ultimate Business Phone System for SMBs Built for Growth & Flexibility
| Have a question? Call 818-864-7729 | Core | Call Center | |
|---|---|---|---|
| Pricing | $37/user/mo | $85/user/mo | |
| Business phone system | |||
| Local DIDs or Toll-Free numbers or Toll-Free Vanity Numbers* | Yes | Yes | |
| Unlimited domestic calling in the US/Canada * | Yes | Yes | |
| Business SMS | Yes | Yes | |
| ACD / Advanced Call Distribution | No | Yes | |
| Multi-level auto attendant | Yes | Yes | |
| Call Intercept | No | Yes | |
| Visual voicemail – voicemail transcriptions, voicemail to email | Yes | Yes | |
| Call Center Suite | No | Yes | |
| High-definition (HD) voice | Yes | Yes | |
| Call Monitoring | No | Yes | |
| Call Parking | Yes | Yes | |
| Call Queues | Yes | Yes | |
| Custom Caller ID | Yes | Yes | |
| Distinctive Ring | Yes | Yes | |
| Extension Dialing | Yes | Yes | |
| Dial by Name Directories | Yes | Yes | |
| Group Instant Messaging | Yes | Yes | |
| Hot Desking | No | Yes | |
| Hoteling | No | Yes | |
| Hunt Groups / Ring Groups | Yes | Yes | |
| Shared Call Appearance | No | Yes | |
| Music-on-hold | Yes | Yes | |
| Built-in-chat | Yes | Yes | |
| Call Blocking | Yes | Yes | |
| Call Forwarding | Yes | Yes | |
| Call Recording | No | Yes | |
| Call Back | No | Yes | |
| End-to-end encryption for calls (beta) | Yes | Yes | |
| Video Recording | No | Yes | |
| Custom Meeting Rooms | Yes | Yes | |
| CIS Webinar | Yes | Yes | |
| Administration | |||
| SLA (99.999% uptime) | Yes | Yes | |
| Single Sign-on | Yes | Yes | |
| 24/7 support and professional implementation | Yes | Yes | |
| Free on-site VoIP walk-throughs | No | Yes | |
| Free on-site professional installation on hardware (IP Phones) | No | Yes | |
| Free on-site professional texting of 911 on all hardware | No | Yes | |
| Device Inventory Management | Yes | Yes | |
| Department Management | Yes | Yes | |
| Fraud Detection | Yes | Yes | |
| Call management and phone system administration | Yes | Yes | |
| Cost center/billing management | Yes | Yes | |
| Multi-site admin and management | Yes | Yes | |
| Custom roles and permissions | Yes | Yes | |
| Analytics | |||
| Call log reports | Yes | Yes | |
| Schedule Call Detail Reports (CDRs) sent to email | Yes | Yes | |
| Real-time quality-of-service analytics and alerts | Yes | Yes | |
| Business Analytics | Yes | Yes | |
| Live Reports for real-time call queue management | No | Yes | |
| Platform and workflow customization | Yes | Yes | |
| Add-ons | |||
| Developer platform and access to APIs | No | Yes | |
| Integrated telephony for Microsoft Teams | Yes | Yes | |
| Popular integrations including Office 365, Google, Slack, and more | Yes | Yes | |
| CRM integrations with Salesforce, Zendesk, and more | Yes | Yes | |
| Industry-specific integrations for industries like car dealerships, legal, accounting, healthcare, and many others. | Yes | Yes | |
Get the cloud phone system designed for your business.
A modern cloud phone system built for your business needs, CIS has your back with versatility, reliability, and plenty of advanced features.
Learn more about how CIS can help your business.
Talk to one of our CIS experts today!
