Hot Desking or Hoteling is a flexible working arrangement that allows employees to use any available workspace within an office, rather than having a fixed desk or workstation. In a Unified Communications as a Service (UCaaS) phone system, Hot Desking is a feature that allows employees to use any phone within the office to log in and access their phone…
A Hunt Group is a call-routing feature used in telephony systems that allows multiple phone lines to be grouped together under a single extension. When a call comes into the extension, the system automatically distributes the call to the next available line in the group. Hunt Groups are commonly used in call centers, sales departments, and customer service centers. They…
A Local DID (Direct Inward Dialing) is a phone number that is tied to a specific geographic location. It allows individuals and businesses to have a local presence in a particular area without having to be physically located there. Local DIDs are often used for customer service or sales purposes, as they give customers the impression that they are dealing…
IVR stands for Interactive Voice Response. It is a technology that allows a computer to interact with humans through the use of voice and DTMF tone input via a keypad. IVR systems are commonly used in call centers and customer service lines to handle a large volume of incoming calls. They can be used to provide information, take orders, and…
Voicemail to email notification is a feature that allows users to receive voicemail messages as audio files via email, rather than having to listen to them through their phone system. This feature can provide several benefits when used in a cloud-based phone system. 1. Convenience: Voicemail to email notification allows users to listen to voicemail messages at their convenience, rather than…
Text messaging, also known as SMS (Short Message Service), is a method of communicating using text via mobile phone networks. When a text message is sent, it is converted into a code and sent over the network to the recipient's phone. The message is then decoded and displayed on the recipient's screen. Text messaging works by using a protocol called…
An auto attendant is a computer-based system that acts as a virtual receptionist, answering and directing incoming calls to the appropriate department or individual. This can be done through a series of pre-recorded voice prompts or through the use of interactive voice response (IVR) technology, which allows callers to navigate through a menu of options using their telephone keypad. Benefits…
Virtual Fax: The Pros and Cons of Using It for Your Business Fax machines used to be an essential tool for businesses to transmit documents over long distances. However, with the rise of digital communication, traditional fax machines have become obsolete. Instead, businesses are turning to virtual fax services, which allow them to send and receive faxes electronically. In this…
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