IVR stands for Interactive Voice Response. It is a technology that allows a computer to interact with humans through the use of voice and DTMF tone input via a keypad. IVR systems are commonly used in call centers and customer service lines to handle a large volume of incoming calls. They can be used to provide information, take orders, and…
A cloud-based contact center is a powerful tool that can help call centers improve their operations and better serve their customers. This technology allows call centers to move their infrastructure and services to the cloud, which provides several benefits that can help improve efficiency and reduce costs. In this blog, we will explore the benefits of using a cloud-based contact…
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