The rise of remote work has made it necessary for individuals to create a conducive work-from-home environment. With the pandemic, more people have had to adjust to working from home. While some people may have found it easy to adjust to working from home, others have struggled to create a comfortable and efficient workspace. Here are some of the best…
Call centers are centralized offices that handle customer inquiries, complaints, and other communications through various channels such as telephone, email, chat, or social media. There are six main types of call centers, each with its own specific purpose and function. In this article, we will explore the six types of call centers and their characteristics in more detail. Inbound Call…
As more and more businesses transition to cloud-based phone systems, it is becoming increasingly important to understand the value of call detail reports (CDRs). In this article, we'll explore what a CDR is, how it works, and why it is an essential tool for businesses to use with their cloud-based phone systems. Topic OverviewWhat is a Call Detail Report (CDR)?How…
In today's digital world, communication is an essential aspect of any business. With the rise of remote work and globalization, it has become imperative for companies to invest in the right communication tools. Two popular options in this regard are hard phones such as IP Phones and softphones. In this blog post, we'll explain the differences between the two and…
Welcome to the era of remote work, where businesses are embracing virtual collaboration and flexibility. As managers and business owners, it's crucial to ensure the success of your remote employees and measure the effectiveness of your contact center operations. This blog post will explore the ways in which you can gauge the success of your remote employees and the effectiveness…
Telecom fraud in contact centers is a growing concern in today's digital age. Fraudsters are increasingly using telemarketing to scam innocent consumers out of their money and sensitive information. However, it's important to remember that not all telemarketing calls are scams. Many legitimate brands use telemarketing to promote their products and services. In this blog post, we'll explore how to…
As businesses grow and expand, it becomes more challenging to keep up with the demands of customer support and communication. This is where a call center comes in handy, and with a UCaaS (Unified Communications as a Service) business phone system, businesses can take customer support to the next level. UCaaS business phone systems offer a wide range of features…
In today's digital age, communication is key to a successful business. Phone systems have come a long way from their traditional roots, and businesses are now turning to UCaaS (Unified Communications as a Service) phone systems for their communication needs. This blog post will highlight the benefits of switching to a UCaaS phone system and explore some of its helpful…
Hot Desking or Hoteling is a flexible working arrangement that allows employees to use any available workspace within an office, rather than having a fixed desk or workstation. In a Unified Communications as a Service (UCaaS) phone system, Hot Desking is a feature that allows employees to use any phone within the office to log in and access their phone…
A Hunt Group is a call-routing feature used in telephony systems that allows multiple phone lines to be grouped together under a single extension. When a call comes into the extension, the system automatically distributes the call to the next available line in the group. Hunt Groups are commonly used in call centers, sales departments, and customer service centers. They…
Call 818-VoIP-PBX
