The Ultimate Business Phone System for SMBs Built for Growth & Flexibility
Cloud-based communications with AI, Call Center Features, and CRM Integrations.
Core
Simple, reliable VoIP for your day-to-day communication needs
- Unlimited Number of Users
- All premium features
- Auto-Attendant
- Hunt Group
- Unified Communications
- Video Conferencing
- Mobile Connect
- Business Texting
- Voicemail to Email Notification
- Multi-location
- Call Recording
Core +
Dedicated hardware support for seamless operations
- All premium features from the Core
- Bring Your Device (BYOD) *if supported
- We can Source and provide installation for IP Phones and Conference Phones
- Free On-site technician will install and test hardware so you do not have to
Call Center EssentialsOur Most Popular Best for Growing Teams & Customer Support
$60/mo per user
- All premium features from Core & Core +
- Queue Routing
- Listen, Whisper, and Barge-in
- All Remote & Office Features Included
- Unlimited IVR Levels
- Multi-language support
- Predictive Routing
- Time-based routing
- Multi-location
- Queue Callback
- Music-on-hold
- Queue Statistics and Call Detail Reports (CDRs)
- 300+ integrations with CRM and other Business applications is an add-on
Most Popular Pan: Perfect for businesses of all sizes, whether you have an office or work remotely. No special hardware is required—your team can make and receive calls from any device using our web-based portal.
✅ Easy Setup – Use laptops, desktops, or our mobile app
✅ All Essential Features Included – Call recording, voicemail, and more
✅ Work from Anywhere – Stay connected on any device
This add-on is perfect for businesses that need hardware support. It includes everything in the Core Plan, plus compatibility with IP phones, conference phones, and analog devices—while still allowing remote access when needed.
✅ Bring Your Own Device (BYOD) – If supported, you can use your existing hardware
✅ Hardware Sourcing & Installation – We can provide and install IP phones & conference phones
✅ Free Onsite Setup – Our technicians will install and test everything for you, so you don’t have to
Perfect for businesses handling high call volumes, whether year-round or seasonal. Designed for call centers where multiple team members manage customer inquiries.
📌 Pricing:
- $60/user per month (for 20+ users)
- $80/user per month (for fewer than 20 users)
✅ Flat Rate for All Users – Same price for agents, supervisors, and managers
✅ Customizable Settings – Tailored features for different roles
✅ Advanced Call Management – Includes queue routing, IVR, and real-time monitoring
✅ Detailed Reports – Gain insights to improve efficiency and customer satisfaction
Among the more popular CRM integrations are Salesforce, Zoho, Hubspot, and Microsoft Teams. In addition, there are many vertical-specific application integrations for industries like care dealerships, legal, accounting, healthcare, and many others.
Retain Your Current Hardware and Transition from Traditional Landlines to a Flexible and Cost-Effective Cloud-Based Business Phone Solution.
Cloud-based communications with AI, Call Center Features, and CRM Integrations.
The Ultimate Business Phone System for SMBs Built for Growth & Flexibility
| Have a question? Call 818-864-7729 | Core | Core + | Call Center |
|---|---|---|---|
| Pricing | $20/user/mo | $25/user/mo | $60/user/mo |
| Business phone system | |||
| Local DIDs or Toll-Free numbers or Toll-Free Vanity Numbers* | Yes | Yes | Yes |
| Unlimited domestic calling in the US/Canada * | Yes | Yes | Yes |
| Business SMS | Yes | Yes | Yes |
| ACD / Advanced Call Distribution | No | No | Yes |
| Multi-level auto attendant | Yes | Yes | Yes |
| Call Intercept | No | No | Yes |
| Visual voicemail – voicemail transcriptions, voicemail to email | Yes | Yes | Yes |
| Call Center Suite | No | No | Yes |
| High-definition (HD) voice | Yes | Yes | Yes |
| Call Monitoring | No | No | Yes |
| Call Parking | Yes | Yes | Yes |
| Call Queues | Yes | Yes | Yes |
| Custom Caller ID | Yes | Yes | Yes |
| Distinctive Ring | Yes | Yes | Yes |
| Extension Dialing | Yes | Yes | Yes |
| Dial by Name Directories | Yes | Yes | Yes |
| Group Instant Messaging | Yes | Yes | Yes |
| Hot Desking | No | Yes | Yes |
| Hoteling | No | Yes | Yes |
| Hunt Groups / Ring Groups | Yes | Yes | Yes |
| Shared Call Appearance | No | Yes | Yes |
| Music-on-hold | Yes | Yes | Yes |
| Built-in-chat | Yes | Yes | Yes |
| Call Blocking | Yes | Yes | Yes |
| Call Forwarding | Yes | Yes | Yes |
| Call Recording | Yes | Yes | Yes |
| Call Back | No | No | Yes |
| End-to-end encryption for calls (beta) | Yes | Yes | Yes |
| Video Recording | No | No | Yes |
| Custom Meeting Rooms | Yes | Yes | Yes |
| CIS Webinar | Yes | Yes | Yes |
| Administration | |||
| SLA (99.999% uptime) | Yes | Yes | Yes |
| Single Sign-on | Yes | Yes | Yes |
| 24/7 support and professional implementation | Yes | Yes | Yes |
| Free on-site VoIP walk-throughs | No | Yes | Yes |
| Free on-site professional installation on hardware (IP Phones) | No | Yes | Yes |
| Free on-site professional texting of 911 on all hardware | No | Yes | Yes |
| Device Inventory Management | Yes | Yes | Yes |
| Department Management | Yes | Yes | Yes |
| Fraud Detection | Yes | Yes | Yes |
| Call management and phone system administration | Yes | Yes | Yes |
| Cost center/billing management | Yes | Yes | Yes |
| Multi-site admin and management | Yes | Yes | Yes |
| Custom roles and permissions | Yes | Yes | Yes |
| Analytics | |||
| Call log reports | Yes | Yes | Yes |
| Schedule Call Detail Reports (CDRs) sent to email | Yes | Yes | Yes |
| Real-time quality-of-service analytics and alerts | Yes | Yes | Yes |
| Business Analytics | Yes | Yes | Yes |
| Live Reports for real-time call queue management | No | No | Yes |
| Platform and workflow customization | Yes | Yes | Yes |
| Add-ons | |||
| Developer platform and access to APIs | No | No | Yes |
| Integrated telephony for Microsoft Teams | Yes | Yes | Yes |
| Popular integrations including Office 365, Google, Slack, and more | Yes | Yes | Yes |
| CRM integrations with Salesforce, Zendesk, and more | Yes | Yes | Yes |
| Industry-specific integrations for industries like car dealerships, legal, accounting, healthcare, and many others. | Yes | Yes | Yes |
Get the cloud phone system designed for your business.
A modern cloud phone system built for your business needs, CIS has your back with versatility, reliability, and plenty of advanced features.
Learn more about how CIS can help your business.
Talk to one of our CIS experts today!
