The Ultimate Business Phone System for SMBs Built for Growth & Flexibility
Cloud-based communications with AI, Call Center Features, and CRM Integrations.
Core
Simple, reliable VoIP for your day-to-day communication needs
- Unlimited Number of Users
- Self Serviced
- All premium features
- Auto-Attendant
- Hunt Group
- Unified Communications
- Video Conferencing
- Mobile Connect
- Business Texting
- Voicemail to Email Notification
- Call Recording
Core +
Dedicated hardware support for seamless operations
- All premium features from the Core
- Fully Managed UCaaS solution
- Bring Your Device (BYOD) *if supported
- We can Source and provide installation for IP Phones and Conference Phones
- Free On-site technician will install and test hardware so you do not have to
Call Center EssentialsOur Most Popular Best for Growing Teams & Customer Support
$60/mo per user
- All premium features from Core & Core +
- Fully Managed UCaaS & CCaaS
- Queue Routing
- Listen, Whisper, and Barge-in
- All Remote & Office Features Included
- Unlimited IVR Levels
- Multi-language support
- Predictive Routing
- Time-based routing
- Multi-location
- Queue Callback
- Music-on-hold
- Queue Statistics and Call Detail Reports (CDRs)
- 300+ integrations with CRM and other Business applications is an add-on
Core Plan – $20/User/Month
The Core Plan is a cost-effective, self-service phone system designed for small to mid-sized businesses that need a reliable, feature-rich communication solution without the hassle of hardware or complex installations.
CIS provides full initial setup and admin training, allowing your business to take control of its phone system with ease.
Who is this for?
This plan is perfect for businesses that:
✅ Want a flexible cloud-based phone system without investing in hardware.
✅ Need an easy-to-use solution that works on laptops, desktops, or mobile apps.
✅ Prefer to self-manage their system by handling user additions, moves, changes, and basic troubleshooting.
✅ Require essential business features like call recording, voicemail, and more at a flat, affordable rate.
✅ Want to stay connected from anywhere with no complicated installs.
With the Core Plan, you get a powerful, scalable, and budget-friendly phone system that puts you in control. 🚀
Core + Plan – $30/User/Month
The Core+ Plan is a fully managed UCaaS solution designed for SMBs that need a cloud-based phone system with hardware support. This plan includes everything in the Core Plan, plus hardware sourcing, installation, and ongoing support for IP phones, conference phones, and analog devices—while still allowing remote access when needed.
Who is this for?
This plan is perfect for businesses that:
✅ Need a reliable UCaaS phone system with hardware support for IP phones & conference phones.
✅ Want a fully managed service, including setup, installation, and maintenance.
✅ Require compatibility with existing hardware or need new hardware sourced and installed.
✅ Prefer onsite installation and testing, ensuring everything is set up correctly.
✅ Still want the flexibility of remote access for hybrid or mobile teams.
What’s Included?
✅ Everything in the Core Plan – Call recording, voicemail, mobile & desktop access, and more.
✅ Bring Your Own Device (BYOD) – If supported, you can use your existing hardware.
✅ Hardware Sourcing & Installation – We provide and install IP phones & conference phones.
✅ Free Onsite Setup – Our technicians will install and test everything for you, so you don’t have to.
With the Core+ Plan, you get the best of both worlds—cloud-based flexibility with expert hardware support. 🚀
Call Center Essentials – Our Most Popular Plan!
The Call Center Essentials Plan is the ultimate UCaaS & CCaaS solution for businesses that prioritize exceptional customer service and seamless internal communication. Whether you’re focused on enhancing team collaboration or delivering the best customer experience, this fully managed plan ensures your business stays connected, efficient, and customer-focused.
With everything included from the Core and Core+ Plans, plus advanced call center features, this plan is perfect for any SMB that values efficient communication, streamlined operations, and superior customer interactions. It’s also ideal for businesses handling high call volumes, whether year-round or seasonal.
Who is this for?
✅ SMBs that want to enhance team collaboration and improve internal communication.
✅ Businesses that prioritize customer satisfaction and seamless client interactions.
✅ Companies looking for a fully managed UCaaS & CCaaS solution with no IT hassle.
✅ Teams that need flexible communication tools to support remote, hybrid, or in-office work.
✅ Businesses handling high call volumes, whether consistently or seasonally.
What’s Included?
✅ Everything in Core & Core+ Plans – Call recording, voicemail, mobile & desktop access, IP phone & conference phone support.
✅ Flat Rate for All Users – Same price for agents, supervisors, and managers.
✅ Customizable Settings – Tailored features to fit different business needs and roles.
✅ Advanced Call Management – Includes queue routing, IVR, and real-time monitoring for optimized workflows.
✅ Detailed Reports & Analytics – Gain valuable insights to improve efficiency and customer satisfaction.
With Call Center Essentials, you get a fully managed, feature-rich solution that ensures seamless communication, enhanced collaboration, and top-tier customer service. 🚀
Ready to take your business communication to the next level? Get Started Today!
Among the more popular CRM integrations are Salesforce, Zoho, Hubspot, and Microsoft Teams. In addition, there are many vertical-specific application integrations for industries like care dealerships, legal, accounting, healthcare, and many others.
Retain Your Current Hardware and Transition from Traditional Landlines to a Flexible and Cost-Effective Cloud-Based Business Phone Solution.
Cloud-based communications with AI, Call Center Features, and CRM Integrations.
The Ultimate Business Phone System for SMBs Built for Growth & Flexibility
Have a question? Call 818-864-7729 | Core | Core + | Call Center |
---|---|---|---|
Pricing | $20/user/mo | $25/user/mo | $60/user/mo |
Business phone system | |||
Local DIDs or Toll-Free numbers or Toll-Free Vanity Numbers* | Yes | Yes | Yes |
Unlimited domestic calling in the US/Canada * | Yes | Yes | Yes |
Business SMS | Yes | Yes | Yes |
ACD / Advanced Call Distribution | No | No | Yes |
Multi-level auto attendant | Yes | Yes | Yes |
Call Intercept | No | No | Yes |
Visual voicemail – voicemail transcriptions, voicemail to email | Yes | Yes | Yes |
Call Center Suite | No | No | Yes |
High-definition (HD) voice | Yes | Yes | Yes |
Call Monitoring | No | No | Yes |
Call Parking | Yes | Yes | Yes |
Call Queues | Yes | Yes | Yes |
Custom Caller ID | Yes | Yes | Yes |
Distinctive Ring | Yes | Yes | Yes |
Extension Dialing | Yes | Yes | Yes |
Dial by Name Directories | Yes | Yes | Yes |
Group Instant Messaging | Yes | Yes | Yes |
Hot Desking | No | Yes | Yes |
Hoteling | No | Yes | Yes |
Hunt Groups / Ring Groups | Yes | Yes | Yes |
Shared Call Appearance | No | Yes | Yes |
Music-on-hold | Yes | Yes | Yes |
Built-in-chat | Yes | Yes | Yes |
Call Blocking | Yes | Yes | Yes |
Call Forwarding | Yes | Yes | Yes |
Call Recording | Yes | Yes | Yes |
Call Back | No | No | Yes |
End-to-end encryption for calls (beta) | Yes | Yes | Yes |
Video Recording | No | No | Yes |
Custom Meeting Rooms | Yes | Yes | Yes |
CIS Webinar | Yes | Yes | Yes |
Administration | |||
SLA (99.999% uptime) | Yes | Yes | Yes |
Single Sign-on | Yes | Yes | Yes |
24/7 support and professional implementation | Yes | Yes | Yes |
Free on-site VoIP walk-throughs | No | Yes | Yes |
Free on-site professional installation on hardware (IP Phones) | No | Yes | Yes |
Free on-site professional texting of 911 on all hardware | No | Yes | Yes |
Device Inventory Management | Yes | Yes | Yes |
Department Management | Yes | Yes | Yes |
Fraud Detection | Yes | Yes | Yes |
Call management and phone system administration | Yes | Yes | Yes |
Cost center/billing management | Yes | Yes | Yes |
Multi-site admin and management | Yes | Yes | Yes |
Custom roles and permissions | Yes | Yes | Yes |
Analytics | |||
Call log reports | Yes | Yes | Yes |
Schedule Call Detail Reports (CDRs) sent to email | Yes | Yes | Yes |
Real-time quality-of-service analytics and alerts | Yes | Yes | Yes |
Business Analytics | Yes | Yes | Yes |
Live Reports for real-time call queue management | No | No | Yes |
Platform and workflow customization | Yes | Yes | Yes |
Add-ons | |||
Developer platform and access to APIs | No | No | Yes |
Integrated telephony for Microsoft Teams | Yes | Yes | Yes |
Popular integrations including Office 365, Google, Slack, and more | Yes | Yes | Yes |
CRM integrations with Salesforce, Zendesk, and more | Yes | Yes | Yes |
Industry-specific integrations for industries like car dealerships, legal, accounting, healthcare, and many others. | Yes | Yes | Yes |
Get the cloud phone system designed for your business.
A modern cloud phone system built for your business needs, CIS has your back with versatility, reliability, and plenty of advanced features.
Learn more about how CIS can help your business.
Talk to one of our CIS experts today!

