Pricing

The Ultimate Business Phone System for SMBs Built for Growth & Flexibility

Cloud-based communications with AI, Call Center Features, and CRM Integrations.

Core

Simple, reliable VoIP for your day-to-day communication needs

$20/mo per user
  • Unlimited Number of Users
  • Self Serviced
  • All premium features
  • Auto-Attendant
  • Hunt Group
  • Unified Communications
  • Video Conferencing
  • Mobile Connect
  • Business Texting
  • Voicemail to Email Notification
  • Call Recording

Core +

Dedicated hardware support for seamless operations

$30/mo per user
  • All premium features from the Core
  • Fully Managed UCaaS solution
  • Bring Your Device (BYOD) *if supported
  • We can Source and provide installation for IP Phones and Conference Phones
  • Free On-site technician will install and test hardware so you do not have to

Call Center Essentials

Our Most Popular Best for Growing Teams & Customer Support

$60/mo per user
  • All premium features from Core & Core +
  • Fully Managed UCaaS & CCaaS
  • Queue Routing
  • Listen, Whisper, and Barge-in
  • All Remote & Office Features Included
  • Unlimited IVR Levels
  • Multi-language support
  • Predictive Routing
  • Time-based routing
  • Multi-location
  • Queue Callback
  • Music-on-hold
  • Queue Statistics and Call Detail Reports (CDRs)
  • 300+ integrations with CRM and other Business applications is an add-on

Core

Best for businesses that don't need special hardware like IP Phones.

Core Plan – $20/User/Month

The Core Plan is a cost-effective, self-service phone system designed for small to mid-sized businesses that need a reliable, feature-rich communication solution without the hassle of hardware or complex installations.

CIS provides full initial setup and admin training, allowing your business to take control of its phone system with ease.

Who is this for?

This plan is perfect for businesses that:
✅ Want a flexible cloud-based phone system without investing in hardware.
✅ Need an easy-to-use solution that works on laptops, desktops, or mobile apps.
✅ Prefer to self-manage their system by handling user additions, moves, changes, and basic troubleshooting.
✅ Require essential business features like call recording, voicemail, and more at a flat, affordable rate.
✅ Want to stay connected from anywhere with no complicated installs.

With the Core Plan, you get a powerful, scalable, and budget-friendly phone system that puts you in control. 🚀

 

Core +

Best for businesses that have an office and require special hardware.

Core + Plan – $30/User/Month

The Core+ Plan is a fully managed UCaaS solution designed for SMBs that need a cloud-based phone system with hardware support. This plan includes everything in the Core Plan, plus hardware sourcing, installation, and ongoing support for IP phones, conference phones, and analog devices—while still allowing remote access when needed.

Who is this for?

This plan is perfect for businesses that:
✅ Need a reliable UCaaS phone system with hardware support for IP phones & conference phones.
✅ Want a fully managed service, including setup, installation, and maintenance.
✅ Require compatibility with existing hardware or need new hardware sourced and installed.
✅ Prefer onsite installation and testing, ensuring everything is set up correctly.
✅ Still want the flexibility of remote access for hybrid or mobile teams.

What’s Included?

Everything in the Core Plan – Call recording, voicemail, mobile & desktop access, and more.
Bring Your Own Device (BYOD) – If supported, you can use your existing hardware.
Hardware Sourcing & Installation – We provide and install IP phones & conference phones.
Free Onsite Setup – Our technicians will install and test everything for you, so you don’t have to.

With the Core+ Plan, you get the best of both worlds—cloud-based flexibility with expert hardware support. 🚀

Call Center Essentials

Perfect for businesses managing high call volumes.

Call Center Essentials – Our Most Popular Plan!

The Call Center Essentials Plan is the ultimate UCaaS & CCaaS solution for businesses that prioritize exceptional customer service and seamless internal communication. Whether you’re focused on enhancing team collaboration or delivering the best customer experience, this fully managed plan ensures your business stays connected, efficient, and customer-focused.

With everything included from the Core and Core+ Plans, plus advanced call center features, this plan is perfect for any SMB that values efficient communication, streamlined operations, and superior customer interactions. It’s also ideal for businesses handling high call volumes, whether year-round or seasonal.

Who is this for?

✅ SMBs that want to enhance team collaboration and improve internal communication.
✅ Businesses that prioritize customer satisfaction and seamless client interactions.
✅ Companies looking for a fully managed UCaaS & CCaaS solution with no IT hassle.
✅ Teams that need flexible communication tools to support remote, hybrid, or in-office work.
✅ Businesses handling high call volumes, whether consistently or seasonally.

What’s Included?

Everything in Core & Core+ Plans – Call recording, voicemail, mobile & desktop access, IP phone & conference phone support.
Flat Rate for All Users – Same price for agents, supervisors, and managers.
Customizable Settings – Tailored features to fit different business needs and roles.
Advanced Call Management – Includes queue routing, IVR, and real-time monitoring for optimized workflows.
Detailed Reports & Analytics – Gain valuable insights to improve efficiency and customer satisfaction.

With Call Center Essentials, you get a fully managed, feature-rich solution that ensures seamless communication, enhanced collaboration, and top-tier customer service. 🚀

Ready to take your business communication to the next level? Get Started Today!

 

CRM Integrations

We have 300+integrations with CRM and other Business applications

Among the more popular CRM integrations are Salesforce, Zoho, Hubspot, and Microsoft Teams. In addition, there are many vertical-specific application integrations for industries like care dealerships, legal, accounting, healthcare, and many others.

SIP Trunking

SIP trunking routes your calls over the Internet.

Retain Your Current Hardware and Transition from Traditional Landlines to a Flexible and Cost-Effective Cloud-Based Business Phone Solution.

Cloud-based communications with AI, Call Center Features, and CRM Integrations.

The Ultimate Business Phone System for SMBs Built for Growth & Flexibility

 

Have a question? Call 818-864-7729 Core Core + Call Center
Pricing $20/user/mo $25/user/mo $60/user/mo
Business phone system
Local DIDs or Toll-Free numbers or Toll-Free Vanity Numbers* Yes Yes Yes
Unlimited domestic calling in the US/Canada * Yes Yes Yes
Business SMS Yes Yes Yes
ACD / Advanced Call Distribution No No Yes
Multi-level auto attendant Yes Yes Yes
Call Intercept No No Yes
Visual voicemail – voicemail transcriptions, voicemail to email Yes Yes Yes
Call Center Suite No No Yes
High-definition (HD) voice Yes Yes Yes
Call Monitoring No No Yes
Call Parking Yes Yes Yes
Call Queues Yes Yes Yes
Custom Caller ID Yes Yes Yes
Distinctive Ring Yes Yes Yes
Extension Dialing Yes Yes Yes
Dial by Name Directories Yes Yes Yes
Group Instant Messaging Yes Yes Yes
Hot Desking No Yes Yes
Hoteling No Yes Yes
Hunt Groups / Ring Groups Yes Yes Yes
Shared Call Appearance No Yes Yes
Music-on-hold Yes Yes Yes
Built-in-chat Yes Yes Yes
Call Blocking Yes Yes Yes
Call Forwarding Yes Yes Yes
Call Recording Yes Yes Yes
Call Back No No Yes
End-to-end encryption for calls (beta) Yes Yes Yes
Video Recording No No Yes
Custom Meeting Rooms Yes Yes Yes
CIS Webinar Yes Yes Yes
Administration
SLA (99.999% uptime) Yes Yes Yes
Single Sign-on Yes Yes Yes
24/7 support and professional implementation Yes Yes Yes
Free on-site VoIP walk-throughs No Yes Yes
Free on-site professional installation on hardware (IP Phones) No Yes Yes
Free on-site professional texting of 911 on all hardware No Yes Yes
Device Inventory Management Yes Yes Yes
Department Management Yes Yes Yes
Fraud Detection Yes Yes Yes
Call management and phone system administration Yes Yes Yes
Cost center/billing management Yes Yes Yes
Multi-site admin and management Yes Yes Yes
Custom roles and permissions Yes Yes Yes
Analytics
Call log reports Yes Yes Yes
Schedule Call Detail Reports (CDRs) sent to email Yes Yes Yes
Real-time quality-of-service analytics and alerts Yes Yes Yes
Business Analytics Yes Yes Yes
Live Reports for real-time call queue management No No Yes
Platform and workflow customization Yes Yes Yes
Add-ons
Developer platform and access to APIs No No Yes
Integrated telephony for Microsoft Teams Yes Yes Yes
Popular integrations including Office 365, Google, Slack, and more Yes Yes Yes
CRM integrations with Salesforce, Zendesk, and more Yes Yes Yes
Industry-specific integrations for industries like car dealerships, legal, accounting, healthcare, and many others. Yes Yes Yes

Get the cloud phone system designed for your business.

A modern cloud phone system built for your business needs, CIS has your back with versatility, reliability, and plenty of advanced features.

Learn more about how CIS can help your business.

Talk to one of our CIS experts today!

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Call 818-VoIP-PBX