About Us:
CIS is a leading provider of Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and other cloud and VoIP services. We are committed to delivering high-quality, reliable communication solutions to our clients. We are seeking a Senior Voice Engineer to join our team and play a key role in ensuring the quality and performance of our voice services.
Job Description:
As a Senior Voice Engineer at CIS, you will be responsible for managing and maintaining the voice infrastructure, ensuring the efficient and secure operation of our cloud-based PBX, UCaaS, and CCaaS services. You will be the primary point of contact for all VoIP-related troubleshooting and play a pivotal role in designing call flows and providing expert technical support to our clients.
Key Responsibilities:
- Call Flow Design: Collaborate with clients to design and implement effective call flows on our PBX system, ensuring seamless call routing and integration with UCaaS and CCaaS services.
- Cisco Hardware and Software: Demonstrate expertise in Cisco hardware and software, including configuration, optimization, and troubleshooting. Possess a CCNP certification or higher.
- VoIP Troubleshooting: Be the main point of contact for troubleshooting VoIP-related issues, both internally and with our clients, and work to resolve problems promptly to minimize service disruptions.
- SIP and RTP: Possess in-depth knowledge of SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol), and be able to diagnose and resolve issues related to these protocols.
- Network Protocols: Have a strong understanding of networking concepts, including familiarity with the OSI model, to effectively manage network-related aspects of VoIP services.
- Emergency Services (E911): Configure and test IP phones to ensure the proper functioning of emergency services, making test calls to 911 to ensure compliance with regulations.
- Quality Assurance: Monitor voice service quality, identify areas for improvement, and implement solutions to enhance the overall user experience.
- Documentation: Maintain comprehensive documentation of voice infrastructure, configurations, and best practices for reference and future planning.
- Collaboration: Collaborate with cross-functional teams, including IT, support, and sales, to ensure seamless service delivery and customer satisfaction.
Qualifications:
- Bachelor’s degree in a relevant field or equivalent experience.
- Cisco CCNP certification or higher is required.
- Proven experience in VoIP, UCaaS, and CCaaS, with a focus on call flow design.
- In-depth knowledge of Cisco hardware and software.
- Proficiency in SIP and RTP protocols.
- Familiarity with the OSI model and network protocols.
- Experience with E911 configuration and testing.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Proactive and dedicated to staying current with industry trends and best practices.
Additional Information:
- Competitive salary and benefits package.
- Opportunities for professional development and certification.
- A dynamic and collaborative work environment.
- CIS is an equal opportunity employer.
If you are a seasoned Voice Engineer with a passion for designing and maintaining cutting-edge VoIP services and are ready to take your career to the next level, we invite you to join our team at CIS. Apply today to become a vital part of our mission to provide reliable and high-quality communication solutions to our clients.
