1. What is UCaaS?

• UCaaS stands for Unified Communications as a Service. It integrates various communication tools such as voice calling, video conferencing, instant messaging, and collaboration platforms into a single, cloud-based solution.

2. What is CCaaS?

• CCaaS refers to Contact Center as a Service. It provides businesses with the necessary tools and infrastructure to manage customer interactions efficiently, including features like call routing, IVR (Interactive Voice Response), and agent management.

3. What services does your MSP offer?

• Our MSP (Managed Service Provider) offers comprehensive UCaaS and CCaaS solutions tailored to meet the communication needs of businesses. We also provide hardware sourcing services, ensuring a seamless integration of your communication systems.

4. Do you offer free installation?

• Yes, we provide free professional installation for all our UCaaS and CCaaS clients. Our expert technicians ensure a smooth setup process, minimizing downtime and maximizing efficiency.

5. What is a VoIP-ready walkthrough?

• A VoIP-ready walkthrough is a complimentary service we offer to our clients, guiding them through the setup and configuration of their VoIP (Voice over Internet Protocol) systems. This ensures that they can leverage the full capabilities of their UCaaS solution from day one.

6. Is call recording included in your service?

• Yes, we offer free call recording for users of our UCaaS and CCaaS software. This feature enables businesses to maintain comprehensive records of their communications for quality assurance, training, and compliance purposes.

7. What are the benefits of your software for my business?

• Our software offers numerous benefits, including cost savings, scalability, flexibility, enhanced collaboration, and improved communication efficiency. By centralizing your communication tools in the cloud, you can streamline operations and empower your workforce to connect and collaborate from anywhere, at any time.

8. How does CIS ensure reliability and uptime?

• CIS provides a robust, redundant infrastructure, ensuring high availability and reliability. Advanced failover mechanisms and data redundancy measures are put in place to minimize downtime and maintain seamless communication continuity.

9. Can your software integrate with existing business applications?

• Yes, our software solutions are designed to integrate with a wide range of existing business applications, including CRM (Customer Relationship Management) systems, email platforms, and productivity tools. This integration enhances workflow efficiency and productivity by enabling seamless communication within familiar software environments.

10. What security measures are in place to protect my data and communications?

• We implement stringent security measures to safeguard sensitive data and communications. This includes data encryption, multi-factor authentication, intrusion detection systems, and regular security audits to ensure compliance with industry standards and regulations.

11. Can I customize features and settings according to my business needs?

• Yes, our software solutions offer extensive customization options, allowing you to tailor features and settings to suit your specific business requirements. From call routing and voicemail configurations to user permissions and administrative controls, you have the flexibility to personalize your communication environment.

12. How does your MSP handle data migration from our existing systems to your software?

• Our experienced team manages the seamless migration of your data from legacy systems to our software platform. We follow industry best practices and data migration methodologies to ensure minimal disruption to your business operations during the transition process.

13. Is training provided for our staff to use the new communication tools effectively?

• Yes, we offer comprehensive training sessions for your staff to familiarize them with the features and functionalities of the new communication tools. Our training programs are tailored to the specific needs of your organization and are designed to empower your workforce to leverage the full potential of our software solution. We have PDF guides for both users and supervisors, YouTube Videos, Video training, and onsite training.

14. What ongoing support options are available after the initial setup?

• We provide ongoing support options, including technical assistance, troubleshooting, and system maintenance, to ensure the continued smooth operation of your communication systems. Our dedicated support team is available 24/7 to address any issues or concerns you may have.

15. Can I upgrade or scale my software solution as my business grows?

• Yes, our software solution is highly scalable and can be easily upgraded or expanded to accommodate the evolving needs of your business. Whether you need to add new users, upgrade features, or integrate additional services, our team can help you scale your communication infrastructure accordingly.

16. How does the number porting process work?

• The number porting process, also known as Local Number Portability (LNP), involves transferring your existing telephone numbers from your current provider to our software platform. Our team handles the entire porting process, ensuring a seamless transition without any disruption to your business communications.

17. How long does it take to port my existing numbers to your software platform?

• The duration of the number porting process can vary depending on factors such as the complexity of the port and the cooperation of the existing service provider. Typically, number porting can be completed within 2 to 4 weeks, although expedited options may be available in certain cases.

18. What information is required to initiate the number porting process?

• To initiate the number porting process, we require specific information such as the account number and billing information associated with your current telephone service provider. Our team will guide you through the necessary steps and documentation needed to facilitate the porting process smoothly.

19. Will there be any downtime during the number porting process?

• Our goal is to minimize downtime and ensure uninterrupted communication throughout the number porting process. While brief interruptions may occur during the final stages of the port, our team works diligently to coordinate the transition seamlessly, keeping downtime to a minimum.

20. Can I keep my existing telephone numbers when switching to your software platform?

• Yes, you can retain your existing telephone numbers when transitioning to our software platform through the number porting process. Whether you have local, toll-free, or international numbers, we facilitate the transfer to ensure continuity in your business communications.

21. Are there any additional costs associated with porting my existing numbers?

• In most cases, there may be nominal fees associated with the number porting process, which typically cover administrative costs charged by the underlying carriers. Our team will provide transparent pricing and guidance on any associated fees during the onboarding process.

22. What happens to my existing phone service once the numbers are ported to your software platform?

• Once the numbers are successfully ported to our software platform, your existing phone service with the previous provider will be automatically terminated. Our software solution seamlessly takes over as your primary communication system, ensuring continuity in service without interruption.

23. Can I port numbers from multiple locations or regions to your software platform?

• Yes, our number porting services support the transfer of numbers from multiple locations or regions to our software platform. Whether you operate a single office or have multiple branch locations, we can consolidate your communication infrastructure for streamlined management and efficiency.

24. How can I order hardware through your MSP?

• Ordering hardware through our MSP is a straightforward process designed to provide you with access to top-quality communication devices without any additional markup fees.

25. What types of hardware can I order through your MSP?

• Our MSP offers a comprehensive range of communication hardware, including IP phones from leading brands such as Yealink, Polycom, Jabra, Panasonic, and more. We also provide Contact Center Phones, USB Phones, Conference Phones, headsets, and various other accessories to meet your business needs.

26. How do I place an order for hardware?

• To place an order for hardware, simply contact our sales team or your dedicated account manager. They will assist you in selecting the right devices for your requirements and guide you through the ordering process.

27. Do you have vendor relationships with hardware providers?

• Yes, we have established vendor relationships with reputable hardware providers, ensuring access to high-quality products at competitive prices. Through these partnerships, we can source a wide range of communication hardware directly from the manufacturers.

28. Will there be any markup fees added to the hardware prices?

• No, we do not add any markup fees to the hardware prices. You pay the same competitive rates that we negotiate with our vendors, allowing you to save money on hardware purchases. Our transparent pricing policy ensures that you receive fair and cost-effective solutions.

29. How do you ensure the quality of the hardware sourced through your vendors?

• We work closely with trusted hardware vendors and manufacturers to ensure the quality and reliability of the products we offer. Our team conducts thorough evaluations and assessments to select hardware solutions that meet our stringent standards for performance and durability.

30. Can I request a quote for hardware before making a purchase?

• Yes, we provide detailed quotes for hardware purchases upon request. Our sales team will work with you to understand your requirements and provide a customized quote that includes the selected devices, pricing information, and any applicable discounts or promotions.

31. How long does it take to receive the hardware after placing an order?

• The delivery time for hardware orders may vary depending on factors such as product availability and shipping logistics. Our team will provide you with an estimated delivery timeline at the time of order, and we strive to expedite the process to ensure the timely delivery of your hardware.

32. What if I encounter any issues with the hardware after receiving it?

• If you encounter any issues with the hardware after receiving it, our dedicated support team is available to assist you. We provide technical support and troubleshooting services to address any hardware-related issues promptly and ensure your satisfaction with the products purchased through our MSP.

Onboarding Process Overview:

1. Initial Consultation:

• Our experts conduct an in-depth consultation to understand your business communication needs and goals.

2. Solution Design:

• Based on the consultation, we design a customized UCaaS or CCaaS solution tailored to your requirements.

3. Contract Signing:

• Once the proposal is approved, we finalize the contract terms and agreements.

4. Number Porting (LNP) and Provisioning:

• We facilitate the seamless porting of your existing phone numbers (LNP) to our platform and provision your phone system accordingly.

5. Hardware Delivery and Setup:

• Our team sources and delivers the necessary hardware for your communication setup. We handle the setup and configuration, ensuring everything works seamlessly.

6. Testing and Training:

• We conduct thorough testing to ensure all systems are functioning correctly. Additionally, we provide comprehensive training to your staff on how to use the new communication tools effectively.

7. Ongoing Support:

• Our support team is available round-the-clock to assist with any issues or queries you may have. We ensure ongoing maintenance and updates to keep your communication systems running smoothly.

8. Continuous Improvement:

• We continuously monitor and evaluate your communication systems, identifying areas for improvement and implementing necessary enhancements to optimize performance and efficiency.

At CIS, we are committed to providing you with a seamless and hassle-free experience, from initial setup to ongoing support. We aim to empower your business with cutting-edge communication solutions that drive growth and success.