Chatsworth, CA, in the city of Los Angeles, is home to Consumer Information Solutions (CIS), where we simplify communication for small to mid-sized businesses. Whether it’s Unified Communication as a Service (UCaaS), Hosted PBX, VoIP, or Cloud-PBX, our SaaS phone system delivers everything in one easy-to-use package. Work from anywhere on any device and get an enterprise-level phone system at a small business price.

At CIS, every customer matters. We believe that small to mid-sized businesses shouldn’t have to second-guess their invoices. They deserve clarity and transparency regarding their charges. That’s why we provide each customer with a dedicated representative they can easily reach out to whenever they encounter an issue. We understand the importance of stability, so our customers don’t need to worry about unexpected price changes during renewal periods. With CIS, businesses can focus on what they do best – running their operations – knowing that their business phone system is reliable and hassle-free.

Misleading Pricing: Big telephone companies often advertise attractive introductory pricing to lure in small and mid-sized businesses. However, these prices may not accurately reflect the total cost once additional fees are factored in.

At CIS, we take the time to review your first invoice with you, ensuring full transparency so that you understand exactly what you’re being billed for.

Lack of Flexibility: Big telephone companies often offer rigid service plans that may not cater to the specific needs of small and mid-sized businesses. Businesses may find themselves paying for features they don’t need or facing limitations when trying to customize their phone system.

At CIS, you have the flexibility to activate or deactivate features as needed, putting you in control of your services.

Price Changes at Renewal: After the initial contract period ends, businesses may face significant price increases when renewing their service agreements. The attractive introductory pricing may no longer apply, leading to a sudden spike in expenses.

At CIS, we offer price consistency throughout your contract. Once you agree to our pricing, it remains unchanged for the entire contract period, providing you with stability and predictability.

Sneaky Price Hikes: Big telephone companies may implement sneaky price hikes by adding extra telecom taxes or surcharges without a clear explanation or justification. These additional costs can significantly impact a small or mid-sized business’s budget.

At CIS, we take the time to review your initial invoice with you, providing detailed explanations of any taxes and surcharges included. We ensure clarity so you understand the breakdown of charges.

Poor Customer Service: When dealing with a large telephone company, businesses often find themselves grappling with layers of bureaucracy and impersonal customer service. Notably, these companies may outsource customer support to offshore call centers, such as those in India or the Philippines. Consequently, businesses may encounter delays in issue resolution and struggle to reach knowledgeable representatives for assistance.

At CIS, a U.S.-based company, you’ll partner with a dedicated account manager who understands your account and phone setup. They’re readily accessible, providing personalized assistance whenever you require it.

Difficulty Switching Providers: Once locked into a contract with a big telephone company, businesses may encounter obstacles when trying to switch to a different provider due to early termination fees or equipment lock-in agreements. This lack of flexibility can hinder businesses from exploring better alternatives in the market.

At CIS, every customer is valued, even if you’re transitioning to another provider. We’re committed to supporting you throughout the entire transition process, ensuring a seamless experience every step of the way.