As more and more businesses transition to the cloud, there has been an increase in the adoption of cloud-based phone systems and call centers. Amazon Web Services (AWS) Connect is one such platform that has gained popularity in recent years. However, just because AWS Connect is a popular choice doesn't mean it's the right choice for every business. In this…
The rise of remote work has made it necessary for individuals to create a conducive work-from-home environment. With the pandemic, more people have had to adjust to working from home. While some people may have found it easy to adjust to working from home, others have struggled to create a comfortable and efficient workspace. Here are some of the best…
What are the key features of your cloud phone system? What is the pricing model for your cloud phone system? How many users can your cloud phone system support? Can your cloud phone system integrate with our existing software and applications? What are the security measures in place to protect our data and communications? How does your cloud phone system…
In today's digital world, communication is an essential aspect of any business. With the rise of remote work and globalization, it has become imperative for companies to invest in the right communication tools. Two popular options in this regard are hard phones such as IP Phones and softphones. In this blog post, we'll explain the differences between the two and…
In today's digital age, communication is key to a successful business. Phone systems have come a long way from their traditional roots, and businesses are now turning to UCaaS (Unified Communications as a Service) phone systems for their communication needs. This blog post will highlight the benefits of switching to a UCaaS phone system and explore some of its helpful…
Happy National Telephone Day! Today we celebrate one of the most important inventions of modern times: the telephone. This device revolutionized the way we communicate with each other and has had a profound impact on the world we live in. The telephone was first patented by Alexander Graham Bell in 1876. The device allowed people to speak to each other…
As artificial intelligence continues to revolutionize the world of technology, language models have emerged as a critical aspect of AI applications. These models are designed to understand and generate human-like language, making them valuable tools for businesses looking to enhance their customer service, marketing, and communication strategies. One such model is ChatGPT, a large language model trained by OpenAI based…
Latency is a common issue that affects the quality of phone calls, and it refers to the delay between when a person speaks and when the other person hears it. This delay can be caused by several factors, and it can manifest in various ways, such as one-way audio or jitter. One-way audio is a type of latency that occurs when…
Double forwarding and SIP forwarding are two different call forwarding methods that serve similar purposes but differ in their implementation. Double forwarding also known as Remote Call Forwarding (RCF) is a call forwarding method where incoming calls are first forwarded to a local phone number, such as a mobile phone, and then forwarded again to another phone number or endpoint. This…
Switching phone providers can be a tedious process, especially when you want to keep your existing telephone number. However, with the FCC ruling, business owners can easily port their telephone numbers to another phone provider, which can be a huge relief. In this blog post, we will discuss the process of porting your telephone number to another phone provider and…
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