IVR Call Flow

WHAT IS AN IVR

IVR stands for Interactive Voice Response. It is a technology that allows a computer to interact with humans through the use of voice and DTMF tone input via a keypad. IVR systems are commonly used in call centers and customer service lines to handle a large volume of incoming calls. They can be used to provide information, take orders, and…

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Voicemail to Email Notification

VOICEMAIL TO EMAIL NOTIFICATIONS

 Voicemail to email notification is a feature that allows users to receive voicemail messages as audio files via email, rather than having to listen to them through their phone system. This feature can provide several benefits when used in a cloud-based phone system. 1. Convenience: Voicemail to email notification allows users to listen to voicemail messages at their convenience, rather than…

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BENEFITS OF USING AN AUTO ATTENDANT

An auto attendant is a computer-based system that acts as a virtual receptionist, answering and directing incoming calls to the appropriate department or individual. This can be done through a series of pre-recorded voice prompts or through the use of interactive voice response (IVR) technology, which allows callers to navigate through a menu of options using their telephone keypad. Benefits…

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Fax Machine

VIRTUAL FAX PROS AND CONS

Virtual Fax: The Pros and Cons of Using It for Your Business Fax machines used to be an essential tool for businesses to transmit documents over long distances. However, with the rise of digital communication, traditional fax machines have become obsolete. Instead, businesses are turning to virtual fax services, which allow them to send and receive faxes electronically. In this…

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