An auto attendant is a computer-based system that acts as a virtual receptionist, answering and directing incoming calls to the appropriate department or individual. This can be done through a series of pre-recorded voice prompts or through the use of interactive voice response (IVR) technology, which allows callers to navigate through a menu of options using their telephone keypad. Benefits…

Virtual Fax: The Pros and Cons of Using It for Your Business Fax machines used to be an essential tool for businesses to transmit documents over long distances. However, with the rise of digital communication, traditional fax machines have become obsolete. Instead, businesses are turning to virtual fax services, which allow them to send and receive faxes electronically. In this…