About Us: CIS is a leading UCaaS (Unified Communications as a Service) provider, dedicated to delivering cutting-edge communication solutions to our clients. We specialize in UCaaS, CCaaS (Contact Center as a Service), and VoIP solutions, offering a seamless and comprehensive communication experience to businesses of all sizes. We are seeking a Voice Implementation Specialist to join our dynamic service delivery team and help our clients optimize their hosted PBX systems and call flows.
Job Description:
As a Voice Implementation Specialist at CIS, you will be an integral part of our service delivery team, reporting to the Service Delivery Manager. You will play a crucial role in the post-sales life cycle, ensuring the successful implementation and support of our UCaaS, CCaaS, and VoIP solutions. You will serve as the primary point of contact for all hosted PBX and call flow-related questions, making sure that our clients receive the highest level of support and satisfaction.
Key Responsibilities:
- Hosted PBX Expertise: Utilize your in-depth knowledge of PBX call flows and design to provide guidance and support to clients in optimizing their hosted PBX systems.
- Client Engagement: Act as the main point of contact for clients, addressing their hosted PBX and call flow questions, concerns, and requirements.
- Service Excellence: Oversee the entire post-sales life cycle, from project implementation, training, hardware delivery, and installation, to the final testing of both hardware and software solutions, ensuring a smooth transition to the go-live phase.
- Collaboration: Work closely with the Service Delivery Manager and other team members to ensure a seamless and coordinated service delivery process.
- Technical Expertise: Stay updated with industry trends, emerging technologies, and product developments in the UCaaS, CCaaS, and VoIP space.
Qualifications:
- Experience: Proven experience in voice implementation, preferably in the UCaaS industry.
- PBX Design: Strong expertise in PBX call flows and design.
- Technical Knowledge: Proficiency in UCaaS, CCaaS, and VoIP solutions, including hardware and software components.
- Customer-Centric: Passion for delivering exceptional service and addressing client needs.
- Project Management: Well-versed in project management methodologies and tools.
- Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Team Player: Able to work effectively in a team-oriented environment and collaborate with colleagues.
Benefits:
- Competitive salary and benefits package
- Opportunity to work with cutting-edge technologies and solutions
- Professional development and growth opportunities
- Collaborative and innovative work environment
- Supportive team culture
If you are a dedicated professional with a passion for optimizing hosted PBX systems, call flows, and UCaaS, CCaaS, and VoIP solutions, and if you have the experience and skills to make a meaningful impact in our service delivery team, we want to hear from you. Join CIS and contribute to our commitment to excellence in Unified Communications.
CIS is an equal opportunity employer and welcomes candidates from all backgrounds to apply.
