WHO IS CONSUMER INFORMATION SOLUTIONS
Built for the Trades
Every Call Matters.
Home service contractors don’t lose business because they can’t fix HVAC systems, repair plumbing, install electrical panels, or replace roofs.
They lose business when communication breaks down.
A missed call becomes a lost customer.
A dispatcher gets overwhelmed.
An after-hours emergency goes unanswered.
An overseas CSR can’t connect seamlessly with the U.S. office.
A customer hangs up and calls the next contractor.
Every missed opportunity costs revenue, damages your reputation, and creates unnecessary chaos.
That’s why CIS exists.
Not to sell another phone system.
To help home service contractors answer every opportunity.
Built for the Trades
Consumer Information Solutions (CIS) is a business communications company built specifically for home service contractors.
We help HVAC, plumbing, electrical, roofing, garage door, restoration, and other trade businesses simplify the way they communicate with customers—from the first phone call to the completed job.
Whether you have five employees or hundreds of technicians across multiple locations, we build communication systems that fit the way your business operates—not the other way around.
Our mission is simple:
Help contractors answer more calls, book more jobs, and grow with confidence.
Experience You Won’t Find Anywhere Else
Before founding CIS, Alex Macis served as the Telecom Manager at ServiceTitan, where he worked directly with contractors across the United States.
He helped companies of every size integrate their phone systems with ServiceTitan—from small five-person shops to nationwide franchises operating with more than 100 technicians.
Alex also played a key role in the rollout of ServiceTitan Phones Pro, working alongside contractors as they adopted the platform and seeing firsthand how different communication strategies affected their businesses.
That experience provided something most phone companies simply don’t have:
A deep understanding of how contractors actually communicate.
Alex has seen what works.
He’s seen what creates bottlenecks.
He’s seen what frustrates CSRs and dispatchers.
He’s seen why contractors miss calls, lose jobs, and struggle with disconnected communication systems.
More importantly…
He’s learned how to fix it.
Why CIS Was Started
After years of helping contractors improve their communications, one thing became clear:
Most phone systems weren’t designed for the trades.
They were built for everyone.
Contractors were forced to adapt their businesses around generic software instead of having technology built around the way they actually work.
That’s why Alex started Consumer Information Solutions.
Not to build another VoIP company.
To build communication systems specifically for home service businesses.
Today, CIS helps contractors eliminate communication bottlenecks by designing solutions around their dispatching process, ServiceTitan workflows, customer experience, and growth goals.
Communication Built Around Your Business
Every contractor operates differently.
That’s why every CIS deployment is customized to your business.
We help contractors:
- Stop missing customer calls
- Route calls to the right people the first time
- Reduce hold times
- Simplify dispatch communication
- Manage overflow during busy seasons
- Build after-hours call routing that never leaves customers stranded
- Support U.S.-based and overseas customer service teams working together seamlessly
- Integrate communications directly with ServiceTitan
- Improve visibility with call recordings, reporting, analytics, and performance tracking
Instead of forcing you to change your workflow, we build your communication system around it.
TradeFlow AI
Communication doesn’t stop when your office closes.
That’s why CIS developed TradeFlow AI, an intelligent AI-powered communication platform built for home service businesses.
TradeFlow AI can:
- Answer calls 24/7
- Handle overflow during peak call volume
- Qualify new leads
- Schedule appointments
- Route emergency service calls
- Capture customer information
- Support after-hours operations
- Work alongside your CSRs instead of replacing them
When integrated with ServiceTitan, TradeFlow AI helps contractors create a faster, more consistent customer experience while ensuring every opportunity is captured.
More Than a Phone System
At CIS, we don’t believe a phone system is just another piece of software.
It’s the communication engine that keeps your business moving.
When communication works:
Your CSRs become more productive.
Dispatch becomes more efficient.
Technicians stay busier.
Customers receive better service.
Owners have greater visibility.
More phone calls become booked jobs.
That’s the difference between having a phone system and having a communication strategy.
Our Promise
We don’t just install phone systems.
We design communication systems that help contractors grow.
Because every phone call is someone looking for help.
A family without air conditioning.
A homeowner with a burst pipe.
A business without power.
Those calls deserve to be answered.
That’s why we’re here.
Every Call Matters.
You can find us in Chatsworth, nestled in the picturesque San Fernando Valley, California. We provide services locally and nationally, including areas like Granada Hills, Porter Ranch, Northridge, Burbank, Glendale, Los Angeles, Woodland Hills, Studio City, Simi Valley, Agoura Hills, and Westlake Village.
With CIS, you can trust in professional, tailored solutions that elevate your business.
