Contact Center

CIS

Welcome to your comprehensive Contact Center solution

Tailored for small and mid-sized businesses seeking seamless communication experiences. Our platform seamlessly integrates Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), providing an omnichannel contact center experience.

Consumer Information Solutions

Consumer Information Solutions CCaaS

Bring Your Team Together


Experience Seamless Voice & Collaboration Services for Office-Like Connectivity. Our solution integrates business phones, video conferencing, texting, and collaboration into a single unified platform.

Contact Centers Phone System: Young woman with a headset, smiling at her desk in a contact center, with two blurred colleagues assisting customers in the background.
CIS

Your Contact Center

Introducing Simple, Affordable Business Phone & Contact Center Solutions for Small and Mid-Sized Businesses

Designed with simplicity in mind, our intuitive interface ensures ease of use for every user, regardless of technical expertise. Say goodbye to complex setups and cumbersome management tasks; our solution empowers users, not IT departments, to effortlessly navigate and optimize their communication workflows.

Experience the convenience of managing all your communication channels in one place, from voice calls to emails, chats, and social media interactions. With our affordable pricing plans, achieving exceptional customer engagement and satisfaction is within reach for businesses of all sizes.

Elevate your customer service capabilities with our user-friendly Contact Center software to enhance efficiency and streamline operations. Say hello to a new era of communication management, where simplicity, affordability, and effectiveness converge to redefine how you connect with your customers.

Get the cloud phone system designed for your business.

A modern cloud phone system built for your business needs, CIS has your back with versatility, reliability, and plenty of advanced features.

Learn more about how CIS can help your business.

Talk to one of our CIS experts today!

User-Friendly Design:

Prioritizing Users Over IT Complexity

Consumer Information Solutions CCaaS is a cloud-based contact center as a service (CCaaS) solution that removes the gap between people and technology. Consumer Information Solutions CCaaS is simple yet powerful enough to deliver the personalized and optimized experiences today’s customers expect.

Contact Center
icon

Easy to Use

Handle customer calls, chats, emails, and social media interactions within the same browser.

icon

Easy to Manage

Create call queues, skill-based call routing, and real-time analytics with no code, easy interface. No coding or scripting is required.

icon

Easy to Afford

One plan one, one price. No confusing pricing plans or extra charges for seat licenses or IVR all features are included. Turn on or off features when you need it.

The simple yet powerful contact center solution

Improve customer engagement and employee satisfaction with powerful tools that drive successful interactions.

Focus on improving the customer experience

With our Enhanced Call Center solution, you have the ability to assess your customer experience by monitoring crucial key performance indicators (KPIs), allowing you to take informed actions to enhance overall customer satisfaction.

CDR Call Center Dashboard

Simple to utilize, configure, and deploy swiftly

Our browser-based application can be configured with just a few clicks. Furthermore, our user-friendly interface is intuitive and straightforward, ensuring your call center can become operational swiftly.

Professional call center agent providing excellent customer service, assisting clients over the phone with a friendly and dedicated demeanor.

Connect with your customers on any channel

Consolidate your customer interactions on one omnichannel platform.

  • Communicate via voice, email, chat, or integrate with Facebook and your CRM
  • Keep the context of your conversations from one channel to the next.
  • Use a single reporting interface to access analytics across all channels.

Contact Center Features

Consumer Information Solutions Business Phone System & Contact Center Features All-In-One

icon

Auto-Attendant

An automated receptionist who greets callers, provides menu options, and routes calls to the appropriate extensions, creating a professional image and efficient call handling 24/7.

icon

Custom Call Queues

Manage multiple queues by skill, time-of-day, department, value or urgency.

icon

Call Recording

Access the quality of agent performance with call recording.

icon

Call Routing

Allows calls to be automatically redirected to other extensions or devices, ensuring that important calls are never missed, even when employees are on the go.

icon

Call Detail Reports (CDRs)

You can choose to either view, export, or set up automatic scheduling for sending Email CDRs, which are essential for assessing performance.

icon

Online Access

Access your system online at any time anywhere.

icon

Call Monitoring

Give supervisors the tools to listen, whisper, and barge-in.

icon

Real-Time Call Analytics

Gain insights into call traffic, patterns, and performance, enabling data-driven decision-making and improving customer service.

icon

Queue CallBack

Customers can request a callback, provide their contact number, and receive a return call when they reach the front of the queue, enhancing their overall customer experience.

Ready to take your contact center to the cloud?

Learn more about how CIS can help your contact center

Get the cloud phone system designed for your business.

A modern cloud phone system built for your business needs, CIS has your back with versatility, reliability, and plenty of advanced features.

Learn more about how CIS can help your business.

Talk to one of our CIS experts today!

Call 818-VoIP-PBX